Shipping policy
At Therapeia Zoi, we’re committed to delivering your wellness essentials safely, quickly, and with full transparency. Below you’ll find all information about shipping costs, processing times, delivery options, and order tracking.
Shipping Within the United States
Subscription Orders — Free Shipping
All subscription orders ship free within the United States. This applies to your first delivery and every recurring delivery for as long as your subscription remains active.
• Delivery Time: 3–6 business days after dispatch
• Carrier: USPS, UPS, or FedEx (based on best route availability)
• Tracking: Provided automatically by email once your order ships
One-Time Purchases — Shipping Charges Apply
Shipping rates for one-time purchases are calculated at checkout based on real-time carrier rates for your shipping address, package weight, and selected delivery speed.
You’ll see the exact shipping cost before completing your purchase — no surprises at checkout, no estimated rates that change later.
• Rates: Calculated at checkout based on USPS, UPS, and FedEx live rates
• Delivery Time: 3–6 business days after dispatch (standard)
• Carrier: USPS, UPS, or FedEx (based on best route availability)
• Tracking: Provided automatically by email once your order ships
Want free shipping on every order? Switch to a Subscribe & Save subscription on any product. Free shipping is included automatically with every delivery, along with subscriber pricing and full flexibility to pause, skip, or cancel anytime from your account.
Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time, including the rates, carriers, delivery timelines, and free shipping eligibility offered to subscribers. If we make material changes that affect existing subscription customers — such as introducing shipping charges on subscription orders — we will provide at least 30 days’ advance notice via email to the address on file before the change takes effect.
You will have the opportunity to review, modify, pause, or cancel your subscription before any new shipping terms apply to your next delivery. Your continued subscription past the effective date constitutes acceptance of the updated terms. Please keep your contact information current so you don’t miss any notifications.
Processing Time
We aim to ship your order as quickly as possible.
• Orders are processed within 1–2 business days
• Orders placed after 12 PM PST may be processed on the next business day
• Orders are not processed on weekends or holidays
Optional: Order Protection
At Therapeia Zoi, your experience matters. Every order is packed with care, and we’re committed to ensuring it arrives safely at your destination.
Order Protection offers added peace of mind by covering eligible orders against loss, theft, or damage during transit, up until the package is marked as delivered by the carrier. If an issue occurs within these conditions, we will provide a fast resolution in the form of a refund or replacement, as applicable.
What Order Protection Covers
Order Protection applies only to issues that occur before or up to the point of delivery and includes:
• Packages lost in transit
• Packages marked as delivered but not received
• Items damaged during shipping
When You Can Report an Issue
1. Package Marked Delivered (But Not Received)
If your tracking shows “Delivered” but you can’t find your package, please report the issue within 7 days of the delivery date. We’ll work with the carrier and provide a quick resolution.
2. Lost Package (Never Delivered)
If your order is delayed or marked as lost in transit, you may file a claim 10 business days after the ship date, or sooner if the carrier confirms it is lost. We will issue a refund or send a replacement.
3. Damaged Package
If your order arrives damaged, please contact us within 7 days of delivery. Clear photos of the damaged item and packaging are required to help us process your claim efficiently.
Important Notes
Order Protection applies on a per-order basis and is intended for occasional, legitimate claims. Repeated or excessive claims may result in loss of eligibility for future refunds or replacements at our discretion.
How to Request Help
Simply submit your claim at https://therapeiazoi.com/pages/claim. Our support team will take care of the rest.
Your wellness journey is our priority.
Tracking Your Order
Once shipped, you will receive an email containing:
• Your tracking number
• Carrier details
• A link to follow your package in real time
If you do not receive a tracking email, please check your spam folder or contact us at help@therapeiazoi.com.
International Shipping
International shipping is not yet available. We are working on expanding soon.
Address Issues & Delivery Failures
Please ensure your shipping address is correct. We cannot guarantee adjustments once an order is placed.
If a package is returned due to an incorrect address or refusal, the customer will be responsible for reshipment charges.
Shipping FAQ
1. How long does standard shipping take?
Standard shipping delivers within 3–6 business days once your order has shipped. Processing takes an additional 1–2 business days. You will receive tracking information as soon as your order leaves our warehouse.
2. Do you offer free shipping?
Yes — free shipping is included on all subscription orders within the United States, on every recurring delivery. One-time purchases are shipped at standard carrier rates, calculated at checkout based on your address, package weight, and selected delivery speed.
3. How can I get free shipping on every order?
Switch to a Subscribe & Save subscription on any product. Subscriptions include free shipping on every delivery, lower per-unit pricing, and full flexibility — you can pause, skip, modify, or cancel anytime directly from your account, with no fees or commitments.
4. How are shipping rates calculated for one-time purchases?
Shipping rates are pulled live from USPS, UPS, and FedEx at checkout, based on your shipping address, package weight, and the delivery speed you choose. You’ll see the exact cost before you complete your purchase.
5. What is Order Protection, and should I add it?
Order Protection covers package loss, theft, or transit damage. If your order runs into any of these issues, we will offer you a refund or free re-delivery. Repeated use of the Order Protection fee may void your eligibility for future refunds or re-deliveries.
6. Can the shipping policy change?
Yes. We may modify shipping rates, carriers, delivery timelines, or free shipping eligibility at any time. If we make material changes that affect existing subscription customers, we will provide at least 30 days’ advance notice via email before the change takes effect, giving you the opportunity to review, modify, or cancel your subscription beforehand.
Questions?
If you have any questions about our shipping policy, please reach out to us at help@therapeiazoi.com. We’re always happy to help.
Last Updated: 06/10/2026