Refund policy

Last updated: July 4, 2026

At Therapeia Zoi, we stand behind our products. We know that adaptogens like KSM-66® Ashwagandha and Shilajit work gradually — which is why we back your first purchase with our 60-Day Money-Back Guarantee. Try our products consistently for 60 days, and if you don't feel a difference, we'll refund you.

Because our guarantee is unusually generous, it comes with clear conditions. Please read them carefully — claims that do not meet these conditions will not be approved.

60-Day Money-Back Guarantee

Who is eligible

The guarantee applies only when all of the following are true:

1. First purchase only. The guarantee applies only to your first purchase with Therapeia Zoi. Your "first purchase" means either (a) your first one-time order, or (b) your first subscription — in which case your first two subscription shipments together count as your qualifying trial supply, even though they arrive as separate deliveries. The guarantee is limited to one (1) claim per customer, per household, per shipping address, per email address, and per payment method — for life. New orders or new subscriptions placed after a prior purchase, and purchases made by or for the same household, are not eligible.

2. Purchased directly from us. The guarantee applies only to purchases made at therapeiazoi.com. Products purchased through Amazon, other marketplaces, or retail partners are subject to that seller's return policy.

3. A genuine 60-day supply. Because each of our products contains a 30-day supply, your first purchase must include at least a 60-day supply of the same product — either (a) two or more units in a one-time order, or (b) the first two shipments of your subscription. A single 30-day unit purchased once does not qualify for the 60-day guarantee.

4. 60 days of consistent use. The guarantee exists so you can give the product a fair, full trial. You must have used the product as directed for 60 consecutive days.

When to claim

Refund requests must be submitted no earlier than 60 days and no later than 90 days after the delivery date of your first shipment, as confirmed by carrier tracking. This applies equally to one-time orders and subscriptions — for subscribers, the clock starts on the delivery date of your first shipment, giving you time to complete both 30-day supplies. Requests made before day 60 or after day 90 are not eligible under the guarantee.

How to claim

1. Submit a request at therapeiazoi.com/pages/claim or email us at help@therapeiazoi.com with your order number.
2. Complete our short product-experience form.
3. Return the used/empty packaging for your 60-day supply to the address we provide. Return shipping is at your expense. We recommend a tracked shipping method; we are not responsible for return shipments lost in transit.

We will notify you once we've received and reviewed your return. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since approval, contact us at help@therapeiazoi.com.

What is refunded

Approved claims receive a refund of the product price actually paid (after discounts) for up to a 60-day supply (maximum of two units, or your first two subscription shipments) of one product. The following are not refundable:

- Shipping charges
- Order Protection fees (provided by a third party)
- Taxes where non-refundable under applicable law
- Any third or later subscription shipment
- Additional units beyond the first 60-day supply
- Any other products in the order beyond the one product being claimed

Damages, defects, and wrong items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us at help@therapeiazoi.com within 7 days of delivery with your order number and a photo of the item and packaging, and we will make it right with a replacement or refund at no cost to you. Claims under this section do not count against your one-time 60-Day Guarantee.

If you purchased Order Protection, claims for loss, theft, or damage in transit should be filed through the Order Protection provider.

Exceptions / non-refundable items

- Sale, clearance, and promotional bundle items are final sale and not eligible for the 60-Day Guarantee (this does not affect your rights for damaged or defective items, or any rights you have under applicable law).
- Gift cards are non-refundable.
- Opened perishable or consumable goods cannot be returned outside the 60-Day Guarantee process described above.
- Orders that are refused at delivery or returned to sender are not eligible for the guarantee and may be subject to a restocking and shipping deduction.

Subscriptions

You may pause, skip, or cancel your subscription at any time through your account portal at therapeiazoi.com or by contacting help@therapeiazoi.com. Cancellations take effect for future shipments; to avoid being charged for an upcoming shipment, please cancel at least 48 hours before your next scheduled billing date. Shipments that have already been billed and processed cannot be cancelled, but remain covered by the 60-Day Guarantee if the eligibility conditions above are met.

Order changes and cancellations

We begin processing orders quickly. Once an order has been placed, we are generally unable to modify or cancel it. If you made an error, contact help@therapeiazoi.com immediately and we will attempt to help, but we cannot guarantee changes.

Fair use and fraud prevention

Our 60-Day Guarantee exists for genuine customers, and we protect it accordingly. We reserve the right to decline a refund request, at our sole discretion, where we have reason to believe the guarantee is being abused, including but not limited to:

- Multiple claims from the same person, household, address, device, email, or payment method
- Orders placed with the apparent intent of obtaining free product
- Resale, bulk, or wholesale purchases
- Claims involving falsified information, altered documentation, or misrepresented use
- Initiating a chargeback while a refund request is pending or after a refund has been issued

Refunds issued in error or obtained through misrepresentation may be reversed, and we reserve the right to refuse future orders from customers who abuse this policy. Nothing in this section limits any non-waivable rights you may have under the laws of your jurisdiction.

Questions

You can always contact us about refunds at help@therapeiazoi.com. Please include your order number so we can help you faster.